There are some instances where trouble shooting requires the understanding of an individuals device and its setup.
This article helps you find these details to pass onto our support team if needed.
To confirm your OS locale/region:
- On your task bar on the left is a search option - type control panel
- Open the Control Panel app
- Select Clock and Region
- Select Region
- Provide the details found in Format (example below is English (New Zealand)
To confirm your clock/time zone settings:
- On your task bar on the left is a search option - type control panel
- Open the Control Panel app
- Select Clock and Region
- Select Date and Time
- Provide the details found under Time zone
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